Refund/Exchange Policy

If you are not satisfied within the first 14 days of your purchase, for the following reasons:
  • The wrong product was sent by the merchant.
  • The product is defective.
  • The product was damaged in shipping.
  • Simply return it to us in like-new condition and we will happily accept your return and process a refund or exchange. We can only accept returns of products that have not been tampered with such as used or washed, it must be sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund.

    Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

    The sale of all limited edition products, products that have been discounted and bulk orders are final and non-refundable.

    Email us directly at customer.service@dondano.com if you have any questions on how you might best return an item to us. ‘’Refunds will be done only through the Original Mode of Payment”

    Domestic Return/Exchange Policy

    Domestic customers are responsible for the cost of shipping returned or exchanged items to DonDano.

    International Return/Exchange Policy

    International customers are responsible for both incoming and outgoing shipping costs, duties, customs fees, and taxes on returned or exchanged items. We recommend utilizing a shipping service with a tracking number.

    Cancellation Policy

    A customer can cancel their order within 5 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.