Delivery / Shipping Policy

We take the utmost care to make sure your order is immaculately packed and presented. Needless to say, all DonDano products pass through our hands, which allows us to devote ourselves to ensuring that your order will arrive safely, timely, and smartly. Almost all of our products are packed carefully. During the business week, we ship our orders within 2-3 working days (Sat-Thu). Our priority is to ensure that you receive your order promptly so, by all means, contact us directly if you are up against a deadline.

UAE Domestic Shipping

We offer an affordable and convenient of domestic shipping courier
  • Shipping costs are 15 AED for all orders, except for orders above 200 AED that shipping is free of charge then.
  • At this time we are unable to ship to P.O. boxes, so please provide us with a physical address.
  • Once shipped, please allow 1-2 working days for the order to reach you.
  • Extra shipping charges will apply, even to orders above 200 AED for special events and multi-shipping destinations.
  • International Shipping

    We regularly ship all over the world and offer a multitude of options via Aramex, DHL, and FedEx. The delivery charge will be calculated based on the country/place of delivery and weight/dimensions of the package. Delivery charges will be informed before the item is dispatched. The time duration for the shipment to reach the customer will be around a week. Note: Customs and other import duties and fees may be applied to international orders when the shipment reaches its destination. Such fees and charges are the responsibility of the recipient and vary from country to country.

    Contact us directly at customer.service@dondano.com if your destination is not available at checkout.